Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Update a report in a dashboard
Service Manager provides the UI elements on a single report that enables you to easily update the report in this dashboard. The following table describes the UI elements in the report.
UI Element | Description |
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Collapses the report. This UI element is displayed when a report is expanded. | |
Expands the report. This UI element is displayed when a report is collapsed. | |
Shows the chart switch options. It displays only the options available for the current report data type. You can switch and save the chart types by directly clicking the icons without opening the report definition page. |
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Exports the report as PDF or Excel files. A dialogue box pops up and you can change the name or type of the exported file and select the orientation as portrait or landscape. You can export all types of reports as PDF files, and only three types of reports, including Pivot table, title list, and standard list, as Excel files. | |
Opens the report definition page, which enables you to modify the report properties. | |
Refreshes the report. | |
Removes this report from the dashboard. |