Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Manager Reports
My reports
The reports provide detailed reporting and analysis information that help maximize the abilities of your organization. Data monitoring and tracking, using Service Manager data from your environment, provide valuable insight to daily operations. Service Manager enables you to build graphic reports dynamically from lists of records for a quick view of data and relationships.
| With this feature | You can |
|---|---|
| Set permission for a report | Configure reports globally or individually by setting permission for a report. |
| Create different types of reports | Create chart reports that total how many records have the same value in a group by field. |
| Create list reports that list each record according to the value in a field. |
|
| Create pivot table reports that list records in two-dimension view and you can view the content dynamically by dragging and dropping the columns. | |
| Query | Build or write different query conditions to draw the report. If a query is cached, multiple users can view the report results from cache. |
| Legends | Identify the data source for each report element by using color-coded legends. |
| Customize the legend color by setting the color indicator. | |
| View the data details | Click a component to open a record list of the data that generate the report. |
| Hover the mouse over a report component to view the data count for that component. |
