Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
- Scheduled maintenance
- What is a scheduled task?
- Running a Scheduled Maintenance task
- Cost Estimate tool
- Access Scheduled Maintenance
- Check the execution details of a task
- Check the execution history of a task
- Create a change request from a Scheduled Maintenance task
- Create a Request record from a Scheduled Maintenance task
- Create a schedule for a task
- Create a Scheduled Maintenance task
- Create a Scheduled Maintenance task for an asset
- Create a Scheduled Maintenance task from an open record
- Create an Incident record from a Scheduled Maintenance task
- Define the effect and details of a Scheduled Maintenance task
- Force a task to run immediately
- Schedule intervals
- Set the demand criteria for a task
- Specify incremental repetition
- Specify manual repetition
- Specify quiescent repetition
- Use expressions and Format Control only in a Scheduled Maintenance task
- Use the Cost Estimate tool
- Administrative access to Scheduled Maintenance
- Scheduled Maintenance features
- Automated task generation
- Scheduled Maintenance commands in Configuration Management
- Scheduled Maintenance exception models
- Using a Scheduled Maintenance template
- Adding Scheduled Maintenance data using expressions
- Scheduled Maintenance overhead
- Running an extra Format Control record
Running a Scheduled Maintenance task
When a Scheduled Maintenance task runs, Scheduled Maintenance generates an incident record, change request, or
Verifying a task
After you save a task, you can verify the task (or tasks) that Scheduled Maintenance created using one of these techniques.
- Force a task to execute immediately
- Check the execution history
- Check the execution details of a task
Defining the effect and details of a Scheduled Maintenance task
Scheduled Maintenance enables you to create several types of tasks. When you create a task, Scheduled Maintenance respects all normal default values, sends messages, adheres to Format Control rules, executes macros, and runs the usual validations. If an automatically generated Incident record, change request, or
Scheduled Maintenance also enables you to open a collection of Incident records, change requests, or
Incident records for scheduled maintenance tasks
Incident records can specify any of the following.
- Assignment group
- Category
- Expression
- Format control
- Incident description
- Incident title
- Maintained device
- Owner
- Priority code
- Status
Change requests for scheduled maintenance tasks
Change requests can specify any of the following.
- Expressions
- Format control
- Maintained device
- Assignee
- Category
- Coordinator
- Description
- Priority
- Work manager
Request Management quotes for scheduled maintenance tasks
- Title
- Description
- Category
- Requester
-
Assignee
- Priority
- Coordinator
-
Expressions
- Format control
The Scheduled Maintenance Advanced Query option has a built in anti-spam feature. By default, the system generates 50 records, regardless of how many records the advanced query returns. This threshold is user definable under the Administrative Options section of the Scheduled Maintenance Menu.
Regular scheduling
Use this option to select a simple repeat interval or to make a task run at a certain time of day. For example, starting at 11/30/01 00:00:00 execute this task every hour on the hour.
To run a task run at the same time every day, set the start time and then a set a repeat interval of 24 hours. Specify a 24-hour interval with 1 00:00:00, not 24:00:00.
Repeat criteria
Demand based maintenance supports three different types of repeat criteria in an effort to model real-world maintenance activity as effectively as possible:
- Incremental repetition
- Quiescent repetition
- Manual repetition
Repeat criteria limitations
Many fields within Configuration Management that contain numeric values are character fields. This enables you to store unit values with the numeric data. A typical value can be 1,024 MB or 2,000 lbs. Scheduled maintenance can perform comparative operations on these fields by removing non-numeric characters and treating the result as a number. Thus 1,024 MB becomes 1024 when Service Manager compares it to a threshold value.
Scheduled Maintenance does not consider the source of a change when it monitors the requested field on a device. Scheduled Maintenance reacts to any change from an interactive user, a background task, or a remote agent.
It is possible to have multiple demand maintenance tasks linked to the same device. If a single update can trigger more than one demand task, then each task runs independently. You can potentially create two or more maintenance tasks as a result of a single change to a device.
Scheduled Maintenance reacts to changes in the device record, not changes in the maintenance task. If you create or modify a maintenance task that depends on the current state of a monitored record, the task does not run until there is a change to the monitored device.
Task execution results
There are four potential results when you view the execution history of a task.
Error code | Meaning |
---|---|
Success | Executed Successfully. Scheduled Maintenance generated an incident record, change request, or |
Reject | The incident record or change request was rejected by Format Control. Scheduled Maintenance populates fields in a record as a user would.
If a field is required when a user creates an Incident record, change request, or |
Error | Encountered an Error while executing task expressions. Although you completed the Expressions field on the Details tab of the task, one or more of the expressions did not execute properly. Identify and fix the error. |
Error | Encountered an unknown error. An unhandled error occurred inside the Service Manager code, not Scheduled Maintenance Code. This is a very rare event. |
Related topics