Administer > Scheduled maintenance > Scheduled Maintenance commands in Configuration Management

Scheduled Maintenance commands in Configuration Management

Service Manager integrates Scheduled Maintenance with Configuration Management. You can find these commands on the More Actions menu that you access from an asset record.

Command Description
Maintenance Tasks Show any maintenance tasks that are bound to a specified device. Scheduled Maintenance does not display any task that references a range of devices, such as routine maintenance for every server in a geographic area.
Maintenance History List how many incidents, changes, or requests generated when a maintenance task runs. From this list, you can view the individual incident records, change requests and Request Management quotes in detail. Maintenance tasks that create one incident, change, or request are a single entry. Maintenance tasks that create a collection of incidents, changes, or requests for every Configuration Item (CI) matching certain parameters can generate different information each time the task runs.

For example, on May 1, there might be two servers in a geographic area, but by June 1, there might be a third server installed. Therefore, a task that generates a change for every server in a geographic area would generate two changes in May and three changes in June.
Generate Recurring >Incidents Generate a Scheduled Maintenance task for the current device, which creates an Incident record. This Scheduled Maintenance task uses a template Incident record and other information from Configuration Management.
Generate Recurring >Changes Generate a Scheduled Maintenance task for the current device, which creates a change request. This Scheduled Maintenance task uses a template change request and other information from Configuration Management.
Generate Recurring >Requests Generate a Scheduled Maintenance task for the current device, which creates a Request Management quote. This Scheduled Maintenance task uses a template Request Management quote and other information from Configuration Management.

Record limitations

The Scheduled Maintenance Advanced Query has a built in anti-spam feature. By default, Scheduled Maintenance can generate a maximum of 50 records, regardless of how many records the advanced query returns. This is to prevent accidentally creating a Scheduled Maintenance task that would open a record for every Configuration Item (CI) listed in your Configuration Management database. However, if you want to generate a larger number of records, you can increase that number.

Access Scheduled Maintenance from Configuration Management

Applies to User roles: System Administrator

Configuration Manager

Configuration Administrator

To access Scheduled Maintenance from Configuration Management:

  1. Click Configuration Management > Resources > Search CIs (or Configuration Management > Search CIs if you do not have the Resources folder in your System Navigator).
  2. Click Search to generate a record list.
  3. Click a record to display it in the Manage CI Types information form
  4. Open the More Actions menu.
  5. Click Scheduled Maintenance.
  6. Click one of the following:
    • Maintenance Tasks
    • Maintenance History
    • Generate Recurring > Incidents, Changes, or Requests

Access Scheduled Maintenance from Configuration Management

Applies to User roles: System Administrator

Configuration Manager

Configuration Administrator

To access Scheduled Maintenance from Configuration Management:

  1. Click Configuration Management > Resources > Search CIs (or Configuration Management > Search CIs if you do not have the Resources folder in your System Navigator).
  2. Click Search to generate a record list.
  3. Click a record to display it in the Manage CI Types information form
  4. Open the More Actions menu.
  5. Click Scheduled Maintenance.
  6. Click one of the following:
    • Maintenance Tasks
    • Maintenance History
    • Generate Recurring > Incidents, Changes, or Requests

Change the maximum number of records to be generated by Scheduled Maintenance

  1. Click System Administration > Base System Configuration > Scheduled Maintenance > Administrative Options.
  2. The Scheduled Maintenance Administrative Options form appears. Change the Max Generation Count field to a new value.
  3. Click OK.
  4. Click System Administration > Base System Configuration > Scheduled Maintenance.
  5. Click Search.
  6. Click the selected task to view it in the Scheduled Maintenance Tasks form.
  7. If there are any Scheduled Maintenance tasks running, stop and restart them using the System Scheduler. This ensures that these tasks use the new Max Generation Count value.