Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Catalogs
- Out-of-box Service Catalog
- Service Catalog capability words
- Filter access to catalog items
- Shopping cart
- Service Catalog interface
- Self-service access
- Service Catalog approvals
- Service Catalog management
- Service Catalog Access
- Catalog Design
- Service Catalog Configuration Management: Service States
- Service Catalog Subscriptions
- Service Catalog Integration
- Service Catalog Ordering: Service Request Forms
- Service Catalog Audit Trail
- Service Catalog: Search
Service Catalog: Search
The Service Catalog interface has built-in search capabilities. The end user can search the entire catalog or can restrict the service to a specific category. In either case, Service Manager allows the end user to see search results based on items available to that user.
The search engine performs a word search in the service catalog item description field. The search technology is flexible enough to find a match if the search terms share a common root. For example, a search for “security” will return items whose description uses the words “security,” “secure,” or “securely.”
This leniency speeds up the search throughout the catalog, especially for business users that are not exposed daily to the catalog, or may not be familiar with its exact wording of the item being sought.
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IR search must be enabled for Service Catalog search. To enable IR search, set the ir_disable parameter to 0.
- To enable Service Catalog search, the description and desplayName fields in the svcDisplay DBDICT are set as the IR key by default.
