Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Catalogs
- Out-of-box Service Catalog
- Service Catalog capability words
- Filter access to catalog items
- Shopping cart
- Service Catalog interface
- Self-service access
- Service Catalog approvals
- Service Catalog management
- Service Catalog Access
- Catalog Design
- Service Catalog Configuration Management: Service States
- Service Catalog Subscriptions
- Service Catalog Integration
- Service Catalog Ordering: Service Request Forms
- Service Catalog Audit Trail
- Service Catalog: Search
Service Catalog capability words
Service Catalog controls access through Profile records and Operator records. This allows different people to see and order different items from the catalog. A catalog manager can also set capability words for catalog items, categories, or bundles on the Access tab of any definition record. When the system verifies that the user has at least one of the capability words from the list defined on the catalog item definition record, the user is able to see and order that item from the catalog. If there are no capability words set in the catalog item definition record, the item is available to all users.
Note that the Operator record overrides the Profile record. Enabling functional access with a capability word in the Profile record, but omitting it in the Operator record, means that access is disabled. Users must have an Operator record, but may (or may not) have a Profile record. The Execute Capabilities table in the Operator record specifies a user’s permissions. Following are some of the capability words that enable user access to Service Catalog:
| Capability word | Description |
|---|---|
| svcCatAdmin | Allows access to Service Catalog administration and is the hierarchical parent for all other capability words. |
| svcDeptRequester | Allows a department to request items from catalog. |
| svcEmployeeRequester | Allows an employee to request items from catalog. |
| svcCatManagerRequester | Allows a manager to request items from catalog. |
| svcCatTechRequester | Allows a technician to request items from catalog. |
| svcCatRequestOnBehalf | Allows an employee self-service (ESS) user to submit a service catalog request on behalf of another user. |
