Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Deny a request
Applies to User roles: Service Catalog approver
As a Service Catalog approver, you can deny a request.
To deny a Service Catalog request, follow these steps:
- Log on to Service Manager as a Service Catalog approver, for example, as a requestor’s manager.
Note: The manager is defined in a requestor's Contact Information. - You can approve requests through both the standard and the employee self-services web clients.
- Through an index.do URL:
Click Approve Requests. A list of all the interactions requiring approval opens.
Note: It's possible to see the Approval Inbox as the default starting page, which is pre-configured in your operator record. - Through an ess.do URL:
Click Approve a Request. A list of all the interactions requiring approval opens.
Note: You can access the Approve a Request menu item only when ESSSM-Approval is selected for the Self Service Menu field on the Self Service tab of your operator record.
- Through an index.do URL:
- Click View to see the request details.
- To deny the individual request, click Deny.
- To deny multiple requests, select multiple check boxes and then click Deny All Selected.
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Type a denial reason and click OK. The records are now denied and disappear from the view list.
