Use > Service Desk > Service Desk user tasks > Self-Service user interactions > Create a self-service request

Create a self-service request

Applies to User roles: User

If you cannot find an existing solution to your incident or problem in the knowledge base, you can create a self-service request for a Service Desk Agent to resolve.

To create a self-service request, follow these steps:

  1. Click Submit a Request.
  2. In the Submit a Request window, verify the Service Recipient and Primary Contact fields.
  3. Select your notification preferences in the Notify By field.
  4. Select the Urgency of your issue.
  5. Type a title and a description for your issue.
  6. Click Add Files, and then follow these steps to add any relevant attachments:
    • Click Browse to locate your attachment.
    • Select the file to add.
    • Click OK.

  7. Click Submit.

 

Related topics
Close a self-service request
View a self-service request
Update a self-service request
Resubmit a self-service request