Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Request a service catalog item or bundle
Applies to User roles: User
You can easily order products and services from Service Catalog without needing to contact the service desk. Items in the Service Catalog can include an item picture, description, attachments, and purchasing options. Some items in the Service Catalog are for information only, such as instructions on how to order items from an outside service. Information-only items only have an item picture, description, and attachments; they do not include purchasing options.
Note You may also order one or more products and related service tasks by choosing a bundle.
To request an item or bundle from the Service Catalog, follow these steps:
- Click Order from Catalog.
- Select a category, and then click Search to view available products and services.
-
Click the item you want to request to view the Order Information for that item.
Note Some catalog items may be Information-only. You will not be able to add Information-only items to your cart.
- In the Requested for field, select the Individual who will receive the good or service.
- Select the quantity and any other item options, and then click Add to Cart to add the item you want to your cart.
- From the Order from Catalog home page, click View Cart/Checkout.
- Click Submit Request.
- Type any required information justifying the request.
- Click Submit.
Related topics
Service Catalogs
Out-of-box Service Catalog
Shopping cart
Service Catalog interface
Service Catalog items and bundles
Service Catalog connectors
Approve a request
Check the status of a request
Modify a catalog request in progress
Make a request for multiple recipients
Submit a saved shopping cart
