Use > Service Desk > Service Desk user tasks > Self-Service user interactions (SO0.1)

Self-Service user interactions (SO0.1)

By using the self-service web environment, users can perform the following activities without contacting the Service Desk:

  • Search the Knowledge Base to find an answer to a question or issue
  • Monitor the status of previously reported interactions
  • Log new interactions
  • Order items from the service catalog