Define field mappings

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Basic field mappings are summarized below:

QC	Direction	SM	Constant Value	Remarks
Problem ID	<-	ProblemID
Defect ID	->	QCEntityID		Synchronize back on create: Yes
		QCIntegrationType	1
		CreatedFrom	Created from QC
QCProject	<-		(your setup)	This constant value should be the same as that for the "QC Project" parameter in the Connectivity tab.
	->	CurrentPhase	XXX	Replace XXX with a valid phase name, such as "Problem Investigation and Diagnosis".
	->	Category	YYY	Replace YYY with a valid category name, such as problem.

Direction

Constant Value

Remarks

Problem ID

ProblemID

Defect ID

QCEntityID

Synchronize back on create: Yes

QCIntegrationType

CreatedFrom

Created from QC

QCProject

(your setup)

This constant value should be the same as that for the "QC Project" parameter in the Connectivity tab.

CurrentPhase

XXX

Replace XXX with a valid phase name, such as "Problem Investigation and Diagnosis".

Category

YYY

Replace YYY with a valid category name, such as problem.

Sample field mappings between Service Manager 9.20 or later and ALM 11 are shown in the following screenshot:

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