Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Administrator tasks
- Work with Smart Search
- Validate Smart Analytics configurations
- Add a content server for Smart Ticket
- Configure TSL/SSL for two-way authentication
- Get ports occupied by Smart Analytics
- Use Smart Analytics Assistant
- Back up and restore content data
- Back up and restore connector data
- Back up and restore category data
- Perform indexing of large-scale knowledgebases
- Modify Stop Words for IDOL search engine
- Transfer Smart Analytics intelligence between systems
- Set stop phrases for Hot Topic Analytics
- Configure user assess to stop phrases for Hot Topic Analytics
- Configure asynchronous analysis
- Work with Smart Ticket tuning
Add a content server for Smart Ticket
User Role: Administrator
As an initial setting, Micro Focus deploys one content server at the main level, and two content servers at the Smart Search level. It is recommended to store no more than 3 million records for each content server. You may need to add one or more content servers if your data size is huge for Smart Ticket.
To add a content server for Smart Ticket, follow these steps:
- Install a content server by using the Smart Analytics installer. For details about installing a content server, see Install Smart Analytics on Windows or Install Smart Analytics on Linux.
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After you start the new content server, add it to the Smart Analytics main server by editing the <Smart Analytics Installation>/IDOL/IDOLServer.cfg file as follows:
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Increase the value of Number by 1 in the DistributionIDOLServers section:
[DistributionIDOLServers]Number=3 -
Add a new section of [IDOLServerN], where N should be replaced by the number of your server:
[IDOLServerN]Name=ContentNHost=ContentHostAddressPort=ContentPortDistributeByFieldsValues=CONTENTN -
Map virtual databases to the new server as needed, where N should be replaced by the number of your server:
[VDB<x>]DbName=my_databaseType=CombinatorMapsTo=N:my_databaseNote Do not map virtual databases of one library to different content servers.
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Restart the Micro Focus SM Smart Analytics Main Server service.
