Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Administrator tasks
- Work with Smart Search
- Validate Smart Analytics configurations
- Add a content server for Smart Ticket
- Configure TSL/SSL for two-way authentication
- Get ports occupied by Smart Analytics
- Use Smart Analytics Assistant
- Back up and restore content data
- Back up and restore connector data
- Back up and restore category data
- Perform indexing of large-scale knowledgebases
- Modify Stop Words for IDOL search engine
- Transfer Smart Analytics intelligence between systems
- Set stop phrases for Hot Topic Analytics
- Configure user assess to stop phrases for Hot Topic Analytics
- Configure asynchronous analysis
- Work with Smart Ticket tuning
Modify Stop Words for IDOL search engine
User role: System Administrator
A stop-word list is a list of terms that can be ignored when the search engine is searching or indexing. Typically, stop-word lists include short and common words or prepositions, such as "a," "the," or "with" in English. However, they may also include longer words, such as long number strings, or words that are too common to be useful as search targets, such as the term "internet." Stop words are removed from words entered in the "Search for" box unless they are enclosed in double quotes (phrase search). They are not removed during indexing to allow for phrase searching.
Smart Search applies both the Smart Analytics stop words and the Service Manager stop words. However, some stop words used in Service Manager conflict with the stop words logic used in Smart Search. For example, "before" is a stop word defined in Service Manager, which means that "before" in a search string is ignored. However, in Smart Search, it supports the search string as "A BEFORE B", which means that Smart Search returns the results in which A comes before B. If "before" is not removed from the Service Manager stop words list, the returned results are not as expected. To avoid this problem, when you enable Smart Analytics, some of the English stop words used by the Solr search engine are removed. To obtain a list of the removed stop words, search for "stop_words_to_remove" in the "IDOL_EnableKM"script library.
If you want to keep all the Service Manager stop words when you upgrade your Smart Analytics server, back up the stop words list before upgrade and import it after upgrade.
When you search by the IDOL search engine:
- If the search word is a stop word defined in the Solr search engine, no result is returned.
- If the search word is a stop word defined in IDOL search engine only, a warning message is displayed.
Stop words are stored in Service Manager in lists by specific language. Not all languages support stop words (for example, Japanese and Chinese). Adjust the list of stop words by either adding or removing words from this list.
The stop-word list for your log-in language is used by default, and is loaded once when you first log in. Changing the query language parameter on the advanced search screen changes the stop-word list used. The new stop-word list is loaded each time you search in a language other than your log-in language. This may cause a delay in your search being submitted as the stop-word list is loaded. If you need to perform extensive searches in a language other than your log-in language, we recommend that you log out and then log back in with the other language to reduce this delay.
To modify Service Manager stop words:
- Click Smart Analytics > Smart Search > More > Stop Words.
- Click Search.
- Select the record for the language code you wish to change.
- Add a new word or modify an existing word.
- Click Save.
To modify Smart Analytics stop words:
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Open the <Smart Analytics Installation>/lanfiles folder.
The stop words lists are saved as the <language name>.dat file in this folder.
- Open the language file that you wish to change.
- Add a new word or modify an existing word.
- Click Save.
