Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
- Administrator tasks
- Work with Smart Search
- Validate Smart Analytics configurations
- Add a content server for Smart Ticket
- Configure TSL/SSL for two-way authentication
- Get ports occupied by Smart Analytics
- Use Smart Analytics Assistant
- Back up and restore content data
- Back up and restore connector data
- Back up and restore category data
- Perform indexing of large-scale knowledgebases
- Modify Stop Words for IDOL search engine
- Transfer Smart Analytics intelligence between systems
- Set stop phrases for Hot Topic Analytics
- Configure user assess to stop phrases for Hot Topic Analytics
- Configure asynchronous analysis
- Work with Smart Ticket tuning
Configure user assess to stop phrases for Hot Topic Analytics
Hot Topic Analytics provides many out-of-the-box stop words. Only the authorized Smart Analytics users can add some stop phrases to an analysis by using the Add Stop Phrase button on a Hot Topic Analytics form.
Follow these steps to configure users' assess to stop words:
- Click Tailoring > Script Library.
- Type IDOL_Help in the Name field, and then click Search.
- Locate the canAddStopWords function.
-
Configure a proper capability word in the line. For example,
return system.functions.index("SysAdmin", vars['$lo.ucapex'])>0;
.The default configuration is
SysAdmin
. - Click Save and OK.