Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Survey user tasks
- Create a scheduled survey from menu
- Search for a scheduled survey
- Configure the survey header
- Add an activity to the survey activities log
- Configure the survey scheduling rules
- Filter the survey recipients
- Apply a data filter to the survey
- Create an additional filter
- Configure the survey recipients
- Configure the survey email settings
- Create a localized email
- Configure the survey parameters
- View the survey workflow
- View the survey history
Configure the survey header
The Header section of the survey management form in Service Manager Survey Integration contains the survey metadata. The content of the section is dependent on whether the survey uses a URL-based or API-based connector.
Surveys that use a URL-based connector
To configure the survey header of a survey that uses a URL-based connector, follow these steps:
- Open a survey definition record by creating a new survey or by searching for an existing survey.
- The Active check-box and the following fields are populated automatically:
- ID
- Object
- Current Phase
- Connector Type
- Owner Group
- Name
- Type a value in the External Survey ID field.
- Type values in the Owner and Description fields, and then click Save.
Surveys that use an API-based connector
To configure the survey header of a survey that uses an API-based connector, follow these steps:
- Open a survey definition record by creating a new survey or by searching for an existing survey.
- The Active and Keep Default Connection check-boxes and the following fields are populated automatically:
- ID
- Object
- Current Phase
- Connector Type
- Owner Group
- Name
- Type a value in the External Survey ID field.
- Type values in the Owner and Description fields.
- To create a custom connection to the survey solution, follow these steps:
- Clear the Keep Default Connection check-box to display the Connection Parameters sub-section.
- Type the URL, user name, and password that are required to connect to the survey solution.
- Click Save.