Configure the survey recipients

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The Recipients section of the survey definition record in Service Manager Survey Integration enables you to configure the recipients of survey requests. Recipients are defined in the survey connector, and are based on the specific Service Manager module to which the survey applies.

To configure the survey recipients, follow these steps:

Open a survey definition record by creating a new survey or by searching for an existing survey.

Scroll down to the Recipients section.

Select a recipient from the Available Recipients box, and then click the right arrow to move the recipient to the Selected Recipients box.

Note To remove a recipient from the Selected Recipients box, select the recipient, and then click the left arrow.

Click Save.