Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Survey user tasks
- Create a scheduled survey from menu
- Search for a scheduled survey
- Configure the survey header
- Add an activity to the survey activities log
- Configure the survey scheduling rules
- Filter the survey recipients
- Apply a data filter to the survey
- Create an additional filter
- Configure the survey recipients
- Configure the survey email settings
- Create a localized email
- Configure the survey parameters
- View the survey workflow
- View the survey history
Create a localized email
The Survey Integration email functionality in Service Manager Survey Integration enables you to create alternate language versions of the survey request email. Survey recipients receive a localized email if their default language matches the language of the localized email. Otherwise, the user receives the default language version of the email that is configured in the global survey settings, regardless of the user's default language.
To create a localized email, follow these steps:
- Open a survey definition record by creating a new survey or by searching for an existing survey.
- Scroll down to the Email Settings section.
- Configure the default language survey request email, and then click Save.
- In the Translations sub-section, click Add Translation to display the Survey Email Localization form. The ID, Last updated by, and Last update time fields are populated automatically.
- Select a language from the Language drop-down list.
Note
- The default language that is configured in the global survey settings does not appear in this list.
- System administrators can configure which languages appear in the list by using the Languages table. To include a language, select that language in the Languages table, and then select the Active for Survey Management option.
- Type a subject in the Email Subject field.
- Type the email body text in the Email Body field.
- Click Save, and then click Cancel to return to the survey definition record.
Related topics
Create a new survey
Search for a survey
Configure the email settings