Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Understanding links
- Advanced link editing features
- Specifying a link query
- Copying fields by name during fill operations
- Scalar/non-scalar field links
- Keeping changes
- Link dependencies within Service Desk
- Document Engine master link record
- Add a new link file
- Modify an existing link
- Test a link
- Delete a link
- Access advanced link maintenance
- Copy information from structure fields to scalar fields
Advanced link editing features
Simple links define the relationships between a specific field in a source record and a specific field in a target record. The Find and Fill options perform in a straightforward manner. A link query is built based upon a search argument, which contains the value of a field in the source file and the name of a field in the target file. These fields need to be Unique key fields for simple linking.
The system provides extended flexibility to define complex link expressions. For example, you can:
- Define a specific query that uses more than one field to form the link query.
- Specify the record list format that should be used when the link query finds more than one record.
- Define a variable, rather than a specific name, to be used as the target file.
- Manipulate the value of fields by using link expressions.
- Specify that particular fields are copied from the target file to specific fields in the source file during the Fill operation without a requirement for identical field names.
- Include multiple non-keyed fields on the link line structure of a keyed field, enabling those fields to be copied to the source form along with the data retrieved from the keyed field query.
Note Advanced link features are not available when using Virtual Join.
Related concepts
Specifying a link query
Copying fields by name during fill operations
Scalar/non-scalar field links
Keeping changes
Link dependencies within Service Desk
Document Engine master link record
Specifying a link query
Add a new link file
Modify an existing link
Test a link
Delete a link
Access advanced link maintenance
