Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Understanding links
- Advanced link editing features
- Specifying a link query
- Copying fields by name during fill operations
- Scalar/non-scalar field links
- Keeping changes
- Link dependencies within Service Desk
- Document Engine master link record
- Add a new link file
- Modify an existing link
- Test a link
- Delete a link
- Access advanced link maintenance
- Copy information from structure fields to scalar fields
Specifying a link query
If you want to control the search criteria used by Find and Fill, define a specific link query.
There can be instances when the link is dependent on more than the simple value of fields in the records. For example, links from an incident document could be dependent on the device type. Link Maintenance allows specification of expressions that are evaluated by the Fill and Find operations before the link query is built.
Whenever the link relationship varies according to data in the source record, using expressions and a variable for the target file is the most efficient method for establishing a link.
Expressions process in the order they are listed on the form.
Note: Be aware that If the $query variable is used in link records, each $query value is valid only in the current thread. This means a $query value might be overwritten by executing a second link query. To avoid this issue, you can use $L.query instead of $query in these cases.
Related concepts
Advanced link editing features
Copying fields by name during fill operations
Scalar/non-scalar field links
Keeping changes
Link dependencies within Service Desk
Document Engine master link record
Add a new link file
Modify an existing link
Test a link
Delete a link
Access advanced link maintenance
