Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Understanding links
- Advanced link editing features
- Specifying a link query
- Copying fields by name during fill operations
- Scalar/non-scalar field links
- Keeping changes
- Link dependencies within Service Desk
- Document Engine master link record
- Add a new link file
- Modify an existing link
- Test a link
- Delete a link
- Access advanced link maintenance
- Copy information from structure fields to scalar fields
Link dependencies within Service Desk
The Service Desk applications use two special link records. They perform the conversion of problem records to probsummary records and the conversion of inventory files to the entity and attribute files.
- The
build.inventory.fileslink record converts information in the various inventory files to the Configuration Management device file and their associated attribute files. This link record cannot be used for any other purpose since the $file variable has special meaning in the conversion application. - The
build.problem.summary2copies information from the problem record in the rootcause table to the incident record in the probsummary table whenever the appropriate problem record is updated. This link record uses the $pfile variable in place of the normal $File variable when building expressions. It processes expressions after copying the fields, rather than before as in normal link processing.
Related concepts
Advanced link editing features
Specifying a link query
Copying fields by name during fill operations
Scalar/non-scalar field links
Keeping changes
Document Engine master link record
Specifying a link query
Add a new link file
Modify an existing link
Test a link
Delete a link
Access advanced link maintenance
