Service Desk security profiles mappings

If you have upgraded from a previous version of Service Desk, which is not Process Designer based, see the following tables for Service Desk security profiles mappings.

Mapping between previous security profiles and current PD security roles

The following table lists the mapping relationship between previous Service Desk security profiles and current PD security roles in the Service Desk module.

Security Profile Security Role/Area
DEFAULT DEFAULT/Service Desk
approver approver/Service Desk
helpdesk tech helpdesk tech/Service Desk
initiator initiator/Service Desk
self service self service/Service Desk
service desk agent service desk agent/Service Desk
service desk manager service desk manager/Service Desk
sysadmin sysadmin/Service Desk
N/A service desk analyst/service desk process owner/Service Desk

Field mapping between security profiles settings and PD security rights/settings

The following table lists the mapping of fields in legacy Service Desk security profiles and Process Designer security roles.

Security profile settings Process Designer security rights and settings
New New
Close Delete/Close
Update Update
View View
Can notify
Alternate views
Advanced Search
Template Mass Update Expert
Complex Mass Update
Approval groups Approval Groups
Allowed Statuses Allowed Statuses
Can Create Personal Views Can Create Personal Views
Can Create System Views Can Create System views
Lock on Display Lock on Display
Modify Templates Modify Templates
Delegate Approvals Can Delegate Approvals
Initial view Initial View
List Format List Format
Manage Format Manage Format
ESS initial format ESS initial format
ESS edit format ESS edit format
ESS search format ESS search format
ESS list format ESS list format
Default Template Default Template
Append query Append query
New Thread: View -> Search New Thread: View -> Search
New Thread: Search -> List New Thread: Search -> List
New Thread: List -> Edit New Thread: List -> Edit
New Thread: View -> Edit New Thread: View -> Edit