SA_Demo and SA CAPs

The purpose of the SA Content Acceleration Pack (CAP) is to provide a set of items (Dashboard pages, Scorecards, Contexts, KPIs, Metrics, and more) that automatically gathers information from across your enterprise to build key performance indicators (KPIs) related to SM-related issues with OOTB data from Data Warehouse. The CAP includes the Server Automation Perspectives. The CAP provides a 360 degree Server Automation view.

The SA CAP includes data from the Server Automation data source.

The relevant content pack is SA. For details, see Integration with SA.

ClosedUser Story

  1. Scott is the IT Security and Compliance Analyst of ABC Inc. IT Security organization.

  2. One of his responsibilities is to ensure that all the managed nodes are compliant.

  3. Scott logs on the ITBA application and opens the Job Status page in the Dashboard to make sure that all server automation jobs have completed successfully in the last period. He sees that the status of all job-related KPIs is green.

  4. Scott then switches to the Compliance Dashboard and looks at the Percentage of Successful Install Patch Jobs KPI to see if it meets the target. He finds out that the latest KPI value is orange.

  5. The Historical View shows the poor weekly performance of the KPI for the past few days. In addition, based on the current results, the Forecast is a continuous decline for the next week and in the future.

  6. Drilling into the details, Scott then looks at the Compliance Node Results Pie Chart, and understands how many servers are not compliant. He also notices that there are still a couple of nodes that are not compliant causing the red status of the KPI.

  7. He then clicks on Non-compliant in the legend to open the KPI EXPLORER to see the data set that lists all the servers that are not compliant.

  8. Scott decides to setup a meeting with Chris who is the Compliance Manager of the IT organization responsible for enforcing the IT compliance policy. They come up with a plan to return the node compliance status back to normal for all managed nodes.

ClosedSA_Demo and SA

User interface elements are described below (when relevant, unlabeled elements are shown in angle brackets):

UI Element

Description

Pages

SA-Compliance Dashboard Page

SA-JOB Status Dashboard Page

SA-Server Automation Overview Page

Scorecards
  • Server Automation
Business Contexts
  • Server Automation
  • SA_Demo

For details, see Semantic Layer - Contexts and Universes.

KPIs and Metrics

Note The Demo CAP includes KPIs with names followed by (Demo). The CAP includes the same KPIs with names that do not include (Demo). The KPIs are the same but have different names so that both the Demo CAP and the CAP can be activated at the same time.

  • Average Time to Run a Remediation Job KPI. The average time it takes to run a remediation job.

  • Average Time to Run an Audit Job KPI. The average time it takes to run an audit job.

  • Average Time to Run an Install Patch Job KPI. The average time it takes to run an install patch job.

  • Average Time to Run an Install Software Job KPI. The average time it takes to run an install software job.

  • Frequency of Audit Policy Checks KPI. Measures how frequently compliance checks are running during the measurement period.

  • Mean Time to Recover from Non-Compliance KPI. The length of time it takes and the service level to which a business process must be restored after a non-compliance in order to avoid unacceptable consequences associated with a break in business continuity.

  • Percentage of Compliant Nodes KPI. The number of compliant nodes relative to the total number of nodes.

  • Percentage of Managed Nodes KPI. The number of managed nodes relative to the total number of nodes.

  • Percentage of Successful Audit Jobs KPI. The number of successful audit jobs relative to the total number of audit jobs.

  • Percentage of Successful Install Patch Jobs KPI. The number of successful patch jobs relative to the total number of patch jobs.

  • Percentage of Successful Install Software Jobs KPI. The number of successful software jobs relative to the total number of software jobs.

  • Percentage of Successful Remediation Jobs KPI. The number of successful remediation jobs relative to the total number of remediation jobs.

Metrics

  • Compliance Node Results Metric. The number of compliance results.

  • Number of Compliance Jobs Metric. The number of compliance jobs.

  • Number of Nodes Monitored by SA Metric. The number of nodes monitored by SA.

Data (External Tables)

SA_Demo

ClosedSA-Compliance Dashboard Page

ClosedSA-JOB Status Dashboard Page

ClosedSA-Server Automation Overview Page