CMS_Demo and CMS CAPs

The purpose of the CMS Content Acceleration Pack (CAP) is to provide a set of items (Dashboard pages, Scorecards, Contexts, KPIs, Metrics, and more) that automatically gathers information from across your enterprise to build key performance indicators (KPIs) related to CMS-related issues with OOTB data from Data Warehouse. The CAP includes the CMS Governance, Cloud and Virtualization Perspectives. The CAP provides broad and deep insight that should enable you to Improve CMS Accuracy, Improve CMS Completeness, Improve CMS Modeling Completeness, Improve Virtualization Utility. This CAP provides a 360 degree view.

The CMS_Demo is based on data in .csv files that are part of the CAP package and CMS CAPs include data from the CMS data source.

The relevant content pack is CMS. For details, see Integration with CMS.

User Story

1. Maggie is the IT Configuration Manager at ABC Inc. She manages the configuration management system in the IT organization.

   One of her responsibilities is to ensure that all assets are accurately defined and identified in the configuration management system in support of business needs.

2. She logs into the ITBA application and opens the IT Configuration Management (CMS) page in Dashboard.
3. She first looks at the Improve CMS Completeness Objective.
4. Then she clicks the Objective and finds that the CIs Synced Between CMS and AM vs CIs in AM KPI is red.
5. In the Historical View in the same Dashboard page, she finds that the KPI value decreased considerably during the past week.
6. To understand why the KPI is red, Maggie clicks on the KPI to open EXPLORER, where the pie clearly shows there are still lots of missing CIs when compared to the CIs in the Asset Manager.
7. Maggie sends an annotation to Richard, the Discovery Administrator requesting clarifications: "Richard – We have poor CMS Completeness, please provide insight and set a plan by EOW".
8. Richard is responsible for collecting, discovering, and maintaining the configuration information for hardware assets in the configuration management system. After he receives the annotation from Maggie, he checks his report and starts the analysis of the problem.
9. Richard then replies to Maggie that he will initiate a meeting with the Discovery Team to discuss the issue.
10. Then Maggie looks at the Improve CMS Accuracy Objective.
11. She clicks the Objective and finds that the Percentage of Authorized CIsKPI is red
12. To understand why the KPI is red, Maggie performs a Breakdown on this KPI by CI Type. She finds out that Network Component only hits 20% of authorized CIs and is the cause of the red ratio of the KPI.
13. She clicks on the Network Component in the legend to open the KPI EXPLORER, where the data shows details for which Network Component CIs are not authorized.

14. Maggie sends an annotation to John, the Configuration Team Leader: "John – We have poor CMS accuracy on Network Component CIs. Please provide insight and set a plan by EOW".

    The Configuration Team and John are responsible for authorizing the configuration item in the configuration management system.

15. When John gets the annotation from Maggie, he checks his report and starts the analysis of the problem.
16. John then replies to Maggie that he will work with the team to address the issue by EOW.
17. Then, Maggie updates the server virtualization results to her manager Steve, who is the director of the IT Organization, to help moving their traditional IT to the new style of IT in order to optimize the running of their IT organization.
18. She looks at the Improve Virtualization Utility Objective.
19. She clicks the Objective and finds that the Percentage of Server Virtualization KPI is red
20. To understand why the KPI is red, Maggie looks at the Server by Virtualization pie chart. She sees that only 30% of servers are running on the cloud and virtualization technology.
21. Maggie sends an annotation to Steve: "Steve – We have poor performance on server virtualization, I will setup a meeting with the IT infrastructure team to push them move more servers on the cloud".

CMS_Demo and CMS

IT Configuration Manager (CMS and AM)(Demo) Page

IT Configuration Manager (CMS and AM) Page

IT Configuration Manager (CMS)(Demo) Page

IT Configuration Manager (CMS) Page