Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

IT Business Analytics10.10

Develop > OOTB Content > OOTB Content Acceleration Packs (CAPs) > VP of Operations CAP

VP of Operations CAP

The VP of Operations Content Acceleration Pack (CAP) provides broad and deep insight that should enable you to create the enterprise infrastructure and operations strategy and aligning it to the business, to deliver IT services to the lines of business, end users, and customers at the required cost, service level, and speed, to optimize infrastructure and operations to improve productivity, efficiency, service quality, and agility, as well as to negotiate and manage all external contracts related to hardware, software, and co-location facilities.

The use case for this Content Acceleration Pack is to provide a 360 Degree Service View.

The data sources for the VP of Ops CAP are Project and Portfolio Management (PPM), and Service Manager (SM).

The relevant content packs are PPM and SM. For details, see Integration with PPM, and Integration with SM.

VPOps_Demo

User interface elements are described below (when relevant, unlabeled elements are shown in angle brackets):

UI Element	Description
Pages	Demo VPOps Dashboard Filter Page Demo VPOps Main Page
Scorecards	VPOps_Demo VPOps
Business Contexts	VPOps_Demo For details, see Semantic Layer - Contexts and Universes.
KPIs and Metrics	Note The Demo CAP includes KPIs with names followed by (Demo). The CAP includes the same KPIs with names that do not include (Demo). The KPIs are the same but have different names so that both the Demo CAP and the CAP can be activated at the same time. Approved vs Rejected Changes KPI. The number of approved changes relative to the number of rejected changes. The approved and rejected changes are broken down by: Urgency, Impact, Service/Business Service, CI, CI Type, Platform. Risk (side-by-side). Cost vs. Projected ROI (side-by-side). Average Age of Active Proposals KPI. The average age of active proposals that are currently waiting for approval during the measurement period. Average Cost of a Change KPI. The average cost of a change that occurred during the measurement period. Limitation - if the cost change time and the change create time are not recorded in the same measurement period, the KPI. will not able to count it. Version Limitation - This KPI. is available only if you have SM 9.40 Codeless mode(PD) version. Average Cost of a Problem KPI. The average cost of a Problem created during the measurement period. Limitation - if the cost change time and the problem create time are not recorded in the same measurement period, the KPI. will not able to count it. Version Limitation - This KPI. is available only if you have SM 9.40 Codeless mode(PD) version. Average Cost of a Request KPI. The average cost of a Request that was created during the measurement period. Limitation - if the cost change time and the request create time are not recorded in the same measurement period, the KPI. will not able to count it. Version Limitation - This KPI. is available only if you have SM 9.40 Codeless mode(PD) version. Demands Backlog KPI. The number of open demands. Number of SLA Targets Breached KPI. The number of Service Level Targets for SLA that were breached during the measurement period. Version Limitation - This KPI. is available only if you have SM 9.40 version. Number of Breached SLA with Breached OLA KPI. The number of SLA targets with relevant OLA targets that were both breached during the measurement period. Version Limitation - This KPI. is available only if you have SM 9.40 version. Number of Delayed Projects KPI. The number of projects that were delayed during the measurement period. Percentage of Actual vs Planned Projects Cost KPI. The actual project costs relative to the planned project costs during the measurement period. Percentage of Availability Compared to SLTs KPI. The total outage time relative to the total service-based SLT uptime during the measurement period. Percentage of Change in Project Cost KPI. The change in the cost of projects during the last period relative to the change in the cost of projects during the previous period. Percentage of Changes Resulting in Outage KPI. The number of changes opened during the measurement period that resulted in outage, relative to the total number of changes. Percentage of Healthy Projects KPI. The number of healthy projects relative to the total number of projects that are ongoing in the current month. Percentage of Interactions in Backlog KPI. The number of open interactions that are older than 28 days (or any other given time frame) relative to the total number of open interactions. This number reflects the size of the backlog of old unresolved interactions. Percentage of OLA Targets Breached KPI. The number of Service Level Targets for Operation Level Agreements that were breached during the measurement period relative to the total number of Service Level Targets. Version Limitation - This KPI. is available only if you have SM 9.40 version. Percentage of Projects on Time KPI. The number of projects completed on time relative to the total number of projects that were completed during the measurement period. Percentage of Reopened Incidents KPI. The number of closed incidents that were reopened, relative to the total number of incidents closed during the measurement period. This KPI. is meaningful only if your Incident Management process allows reopening calls. Percentage of Reviewed Requirements KPI. The number of business or functional requirements that have been reviewed relative to the total number of business or functional requirements that were planned to be reviewed during the measurement period. Percentage of SLA Targets Breached KPI. The number of Service Level Targets for SLAs that were breached during the measurement period relative to the total number of Service Level Targets. Version Limitation - This KPI. is available only if you have SM 9.40 version. Percentage of Unauthorized Implemented Changes KPI. The number of unplanned changes relative to the total number of changes during the measurement period. Problem Resolution Time KPI. The average time elapsed from the problem creation time till the problem close time. Total Actual Cost of Projects KPI. The total actual cost of projects during the measurement period.
Data (External Tables)	VPOPS_demo

Demo VPOps Dashboard Filter Page

Demo VPOps Main Page

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