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AM_Demo and AM CAPs

The purpose of the AM_Demo and AM Content Acceleration Packs (CAPs) is to provide a set of items (Scorecards, Contexts, KPIs, Metrics, and more) that automatically gathers information from across your enterprise to build key performance indicators (KPIs) related to AM-related issues with OOTB data from Data Warehouse as well as Dashboard pages that display the relevant information. The CAPs provide broad and deep insight that should enable you to Improve Staff Effectiveness, Improve Responsiveness, Achieve Process Excellence, Improve Quality of Delivery, and Improve Customer Satisfaction. This CAP provides a 360 degree Asset Manager view.

The AM_Demo is based on data in .csv files that are part of the CAP package and AM CAPs include data from the Asset Manager data source.

The relevant content pack is AM. For details, see Integration with AM.

ClosedUser Story

  1. Maggie is the IT Director of Asset Management at ABC Inc. She manages the entire asset life-cycle of the IT organization.

  2. One of her responsibilities is to ensure that the software licenses are compliant.

  3. She logs into the AM – Director of IT Asset Management Dashboard page, and looks at her Scorecard to understand the overall performance of her organization and finds that the Increase Compliance Objective under the Software License Perspective is red.

  4. She clicks the Objective and finds that the cause is the Software Compliance Ratio KPI that is also red.

  5. Meanwhile, the Historical View shows, for the Software License Compliance KPI , a negative weekly trend for the last two weeks. Based on the current results, the Forecast component also shows a continuously decline for the week after and in the future.

  6. Drilling down further, Maggie then looks at the KPI Breakdown called Software License Compliance Ratio Breakdown by Supplier in the Pie Chart View and realizes that the Dell Computer supplier only meets less than 45 percent of the license compliance ratio and is the cause of the red ratio of the KPI. She then clicks on the Dell Computer legend to open the KPI EXPLORER, where the data shows details about the software count for which licenses are not compliant.

  7. Maggie sends an annotation to Richard, the Supplier Manager, requesting clarifications:"Richard – We have poor Software License Compliance performance on “Apache Group” supplier, please provide insight and set a plan by EOW".

  8. Richard is responsible for maintaining the license contracts with the Apache Group supplier. When he gets the annotation from Maggie he checks his Scorecard and starts the analysis of the problem.

  9. Richard then replies to Maggie that he will initiate a meeting with the supplier to discuss the license contract.

ClosedAM_Demo and AM

User interface elements are described below (when relevant, unlabeled elements are shown in angle brackets):

UI Element

Description
Pages

AM - Director of IT Asset Management Page

Scorecards
  • Asset Manager (Demo)
  • Asset Manager
Business Contexts
  • AM_Demo
  • Asset_Management

For details, see Semantic Layer - Contexts and Universes.
KPIs and Metrics

Note The Demo CAP includes KPIs with names followed by (Demo). The CAP includes the same KPIs with names that do not include (Demo). The KPIs are the same but have different names so that both the Demo CAP and the CAP can be activated at the same time.

  • Average Age of Hardware Assets KPI. The average age of hardware assets.

  • Average Time to Procure Hardware KPI. The average time needed to procure an item defined as the time lag between a request for procurement and the contract signing or the purchase.

  • Delivery On-Time Ratio KPI. The ratio is calculated as the number of receipt lines for which the delivery is on-time divided by the total number of receipt lines.

  • Number of At Risk Software Applications KPI. The number of software applications for which the license count exceeds the license pool.

  • Number of Contracts to Expire Soon KPI. The number of Contracts that will expire in the coming three months.

  • Number of Overspending Budget Centers KPI. The number of budget centers that ran over budget during the last fiscal year, in terms of gap between actual spending vs. budget.

  • Number of Overspending Software Applications KPI. The number of software applications for which the license count is lower than than the license pool.

  • Number of Unscanned Nodes KPI. The number of nodes that have not being scanned for more than 3 months.

  • Number of Unused Software Applications KPI. The number of software applications that were unused for more than three months.

  • Percentage of Assets Returned to Supplier KPI. The number of assets returned to the suppliers relative to the total number of assets.

  • Percentage of Assets in Maintenance KPI. The number of assets in maintenance relative to the total number of assets.

  • Percentage of Changes in Assets Cost KPI. The asset cost in the last period relative to the asset cost in the previous period.

  • Return Ratio KPI. The ratio is calculated as the total quantity of returned assets divided by the total quantity of received assets.

  • Software License Compliance Ratio KPI. The number of software applications where the license count are lower than the license pool divided by the number of software counters.

  • Total Budget vs. Total Cost KPI. The total budget vs the total cost in the last fiscal year.

  • Work Order Resolution On-Time Ratio KPI. The ratio is calculated as the number of on-time work orders divided by the total number of work orders.

  • Total Cost of Asset KPI. The total cost of assets during the measurement period. Supports Breakdown by Cost Center or Asset Type.

  • Total Cost of Cost Centers The total cost of cost centers during the measurement period. Supports Breakdown by Cost Center.

Data (External Tables)

AM_demo

ClosedAM - Director of IT Asset Management Page

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