Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > ITIL Alignment > Mandatory Fields

Mandatory Fields

ITSMA Service Management provides two basic methods for setting field-level controls including making a field mandatory. The system provides two methods to indicate that a field is mandatory in the user interface.

If the field is only required to be mandatory on a screen-by-screen basis, the field can be set as mandatory using the format control validations. This control can be visually indicated by a property in Forms Designer.

If the field needs to be set as mandatory for all access points throughout the system, a data policy for the field can be set using the supplied configuration tools. In this case the visual indication is automatic.

On screen, Service Management identifies mandatory fields with a red asterisk indicator.

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