Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > ITIL Alignment > Archiving

Archiving

Closure of processed problems, incidents, changes, interactions, and other records is a standard part of the workflow for each module. Typically, the closure action not only supports saving the record but separate validations, rules, and possibly even separate forms to help ensure business success.

The most typical approach for archiving records is to leverage the chosen RDMS tools from Oracle, MS SQL or DB2 to perform database administration for purging and archiving.

ITSMA Service Management provides an archive and purge tool that can be configured by table and criteria for archiving. This is a facility only the administrator would use. This capability allows the ability to archive either manually or on a scheduled basis.

One new capability in this area is the ability to take advantage of the HPE archive tool suite. These tools allow data to be archived out of Service Management into a system-accessible file system. The production or alternative instance of Service Management can then be used to access these data records. See the link below for additional details.

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