Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > ITIL Alignment: Terms

ITIL Alignment

ITSMA Service Management is fully aligned with ITIL terms and definitions. The following features of Service Management are good examples of alignment with ITIL:

Detailed descriptions of the focus of each ITIL process and supporting module in Service Management. This includes the scope of the function or process, the goals, the roles and thus profiles typically required to deliver the function and their responsibilities. This information is included in the help server.
Process diagrams that define the out-of-box process flows to deliver the function are included in the help server.
The screens, work flows, profiles and system logic is pre-defined in the Service Management system to deliver the functions as described in the help server.

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