Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Controlling user access and security > User roles

User roles

The Service Management process can meet best practices when employees involved in the process are assigned user roles in your IT organization. For information on the Service Management organizational model of user roles for best practices, see ITSMA Service Management Processes and Best Practices Guide in the related topics.

A user role is a template that combines a collection of application profiles, security roles, and capability words into a single record. Service Management provides out-of-box user role descriptions with appropriate capability words and application profiles that define a variety of business functions or roles. By defining and assigning user role descriptions, a System Administrator can grant an operator the capability words and application profile required for a particular job.

The Service Management process consists of the following user roles:

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