Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Process Designer > Adding a rule > Add a Call a Process rule

Add a Call a Process rule

Applies to User Roles:

System Administrator

Implementer

This rule enables users to call a ITSMA Service Management process. You have to specify the process name and the conditions that call the process.

Caution You cannot call a Service Management process that expects an input, because there is no provision to pass the input through the rule. Calling a process that requires an input causes the rule functionality to fail and may generate an unrecoverable error message.

To add a Call a Process rule type, follow these steps:

In the System Navigator, click Tailoring > Process Designer > Rule Sets.
Click Search to open the Rule Set form, and then select the rule set to which you want to add the rule.

Note You can edit user-defined rule sets only. Out-of-box rule sets are labeled as HPE Proprietary and cannot be modified.
Click Add Rule to open the Select Rule Type page, and then click Call a Process.
In the Rule Description field, type a description of your new rule.
Click Edit to add conditions to the rule.

Note If you do not specify a condition, the value defaults to Always.
Click Fill Field Process, and then select the process that you want to call.
Click OK to add the new rule to the rule set.

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