Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Process Designer > Adding a rule > Add a Send Notifications rule

Add a Send Notifications rule

Applies to User Roles:

System Administrator

Implementer

This rule enables you to send notifications using a ITSMA Service Management notification record. The rule is typically mapped to a workflow or workflow phase. For example, you can use the rule to send a notification when a phase is entered. The rule type links to an existing notification record.

To configure a notification, follow these steps:

In the System Navigator, click Tailoring > Process Designer > Rule Sets.
Click Search to open the Rule Set form, and then select the rule set to which you want to add the rule.

Note You can edit user-defined rule sets only. Out-of-box rule sets are labeled as HPE Proprietary and cannot be modified.
Click Add Rule to open the Select Rule Type page, and then click Send Notifications.
In the Rule Description field, type a description of your new rule.
Click Edit to add conditions to the rule.

Note If you do not specify a condition, the value defaults to Always.
Click Fill Field Notification Name, and then select the existing notification record that you want to send when this rule is executed.
Click OK to add the new rule to the rule set.

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