Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Controlling user access and security > Operator passwords > Enable the password reset option

Enable the password reset option

Applies to User Roles:

System Administrator

The Reset Operators Password option provides temporary passwords. However, when you reset an operator password, ITSMA Service Management does not verify that the new password conforms to any of the password standards that you can define in the company record.

To enable the password reset option, follow these steps:

Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
Click the Password Standards tab.

Select one of the following options.

Password reset option	Description
Prevent Pwd Resets	Select this option to remove Reset Operators Password from the More Actions menu. You can still manually change operator passwords from the operator record.
Reset to User Name	Select this option to reset the operator password to the log-in name whenever an administrator chooses Reset Operators Password from the More Actions menu.
Prompt for Value	Select this option to display a dialog box where an administrator can enter a new password whenever the administrator chooses Reset Operators Password from the More Actions menu.
Reset to Value	Select this option to reset an operator password to the value you type in the text field whenever the administrator chooses Reset Operators Password from the More Actions menu.

Click Save.

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