Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Get started > Clients > Web clients > Parts of the Web client interface

Parts of the web client interface

The following image illustrates where you can find the main components of the ITSMA Service Management web client interface:

The numbers in the image above represent the following components.

Component	Description
1	System Navigator. Provides navigation through the Service Management applications and their forms.
2	Record List toolbar. Contains commands that affect the record list portion of the editor. Click the More button to access additional commands.
3	Record List area. The record list is populated after you execute a Search command. The currently-selected record that in the record list is displayed for editing directly below the record list, in the record detail area.
4	Detail List toolbar. Contains commands that affect the record that is opened for editing, in the record detail area.
5	Record Details area. Displays the record that is selected in the record list area.
6	Command/Search line. Allows you to enter shortcut commands or record's prefix and IDs. Click the Command/Search line toggle button to switch between the Command line and the Search line. Note The Command/Search line toggle button is available in the web client only and is disabled by default. For more information about how to activate this button, see the "Activate the command/search line toggle button" topic.