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Web client views

The web client offers several different interface views. The following views are included in out-of-box installations of ITSMA Service Management:

Web client view Description
Standard

This web client view is the standard interface. It most closely matches the Windows client and is intended for Service Desk technicians, managers, and administrators.

This view uses the following URL:

https://<EXTERNAL_ACCESS_HOST>/webtier/index.do

Accessible

This web client view is a modified version of the power user view with record list mode turned off, high contrast colors, and larger fonts. This view is intended for Service Desk technicians, managers, and administrators who need accessibility features.

This view uses the following URL:

https://<EXTERNAL_ACCESS_HOST>/webtier/accessible.do