Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Configuration Management > Configuration Management administrator tasks > Contract Management overview > Contract expiration

Contract expiration

When a contract reaches its expiration date, the system changes the status to expired if the Auto-Renew flag is not on. After a contract is expired, you can no longer make any modifications to the contract, without first reopening the contract.

To make changes to an expired contract, you must reopen the contract by opening the More Actions menu and clicking Reopen Contract. Reopening the contract changes its status to draft and clears the Start Date and Expiration Date fields.

If you change your mind about reopening a contract, you can click Back to undo the reopen command.

If you select another contract from the record list, click Previous or Next. ITSMA Service Management automatically saves the reopened contract with a draft status.

You can cancel a contract any time before its expiration date. When you cancel a contract, the status of the contract changes to canceled. To cancel a contract, click More or the More Actions icon, and then Cancel Contract.

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