Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Renew a contract

Applies to User Roles:

System Administrator

When you renew a contract, the system updates the start and expiration dates of that contract to reflect the renewal term of the contract.

To renew a contract, follow these steps:

Click Configuration Management > Contracts > Contracts.
Use search or advanced search to find one or more records.
Select the contract you want to renew.
Note If you want to renew an expired contract, you must reopen the contract first. To reopen the contract, follow these steps:
1. Click More or the More Actions icon.
2. Choose Reopen Contract.
3. Make sure that you update the cost information in the Financial section. Information, such as the currency expiration date, must be current.
4. When you are ready to renew the contract, proceed to the Renewal section
In the Renewal section, select Auto-Renew?. The Renewal Period field and Notify in Advance? check box appear.
Type the number of days before the contract expires in the Renewal Period field.
Select Notify in Advance? to receive advance notification before the next expiration date.
When you select notify in advance, type the number of days to notify before the contract expires in the How Many Days? field.
Click Save.