Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Database administration > Data persistence > IR Expert > IR Expert tasks > Create an IR Expert query

Create an IR Expert query

Applies to User Roles:

System Administrator

To create an IR Expert query:

Click Tailoring > View Knowledge Base.
Type specific data in the fields to gather the information you want. For example, specify similar solutions used in previous incident records of the same category, for the same configuration item or related piece of equipment, or new solution candidates.
Click Search.
After you submit the query, ITSMA Service Management generates a record list and displays the first record in the list. Each of the records in the record list represents a match in the IR Expert search.
To view a record, double-click the record in the record list.