• Home
  • Get started
    • About Service Manager
    • Clients
    • Searching records
    • Navigating the UI
    • Editing records
    • Accessibility Guide
    • List of terms
  • Integrate
    • Service Manager integration methods and tools
    • HPE Change Configuration and Release Management (CCRM)
    • SAP Solution Manager
    • HPE Project and Portfolio Management Center (PPM)
    • HPE Application Lifecycle Management/Quality Center (ALM/QC)
    • HPE Release Control (RC)
    • HPE Universal CMDB (UCMDB)
    • HPE Operations Orchestration (OO)
    • HPE Business Service Management (BSM)
    • HPE Operations Manager i (OMi)
    • Computer Telephony Integration (CTI) with the Web client
    • Case Exchange framework
  • Administer
    • Configuring setup options
    • Smart Analytics administration
    • Application setup
    • Database administration
    • System security
    • Server performance tuning
    • Scheduled maintenance
    • Status and notifications
    • Calendar administration
    • Time Period management
    • Service Portal administration
  • Use
    • Service Desk
    • Service Desk (Streamlined Interaction)
    • Incident Management
    • Problem Management
    • Change Management
    • Request Fulfillment
    • Configuration Management
    • Knowledge Management
    • Service Catalogs
    • Service Level Management
    • Service Manager Reports
    • Smart Analytics
    • Service Manager Collaboration
    • Survey
  • Troubleshoot
    • Troubleshooting: Common database errors
    • Troubleshooting: Event Services
    • Troubleshooting: Error messages
  • Develop
    • Tailoring
    • Programming Guide
    • Document Engine Guide
    • Web Services Guide
    • SMIS Developer Guide
    • Tailoring Best Practice Guide
    • Process Designer Tailoring Best Practice Guide
    • Wizards Guide
    • Processes and Best Practices Guide
    • Service Manager Open Source and Third-Party Software License Agreements
    • Service Portal Open Source and Third-Party Software License Agreements
  • All Files
test text

Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Management2017.11
  • IR Expert tasks
    • Access IR Expert
    • Enable IR search for a file
    • Regenerate IR keys
    • Load data files with IR Expert keys
    • Copy information from a query to a source record
    • Create an IR Expert query
    • Enable editing of Knowledge learning records
    • Enable learning for Knowledge records
    • Mark an Incident record as a solution candidate
    • Modify an IR Expert query
    • Promote or delete records in the protocore
    • Search the central Knowledge Base
Administer > Database administration > Data persistence > IR Expert > IR Expert tasks > Modify an IR Expert query

Modify an IR Expert query

Applies to User Roles:

System Administrator

To modify an IR Expert query:

  1. Create and run an IR Expert query.
  2. Open theMore Actions menu.
  3. Click Modify Query.
  4. IR Expert displays the query again. Change the search criteria or change the IR file (Knowledge Base) to be searched.
  5. Press Enter to run the new query, or run the original query against the new file.
ClosedClick here to show or hide links to related topics.

Related concepts

IR Expert
IR Expert tasks
More Actions menu

Related tasks

Access IR Expert
Copy information from a query to a source record
Create an IR Expert query
Mark an incident record as a solution candidate
Promote or delete records in the protocore
Search the central Knowledge Base

Send Help Center feedback

We welcome your comments!

To open the configured email client on this computer, open an email window.

Otherwise, copy the information below to a web mail client, and send this email to docs.feedback@hpe.com.



Help Topic ID:

Product:  

Topic Title:

Feedback: