Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > Event Services > Mapping events > Using event maps > Mapping and Configuration Management

Mapping and Configuration Management

While ITSMA Service Management provides both an entity file (device) and attribute files (for example, server), it is not necessary that both files exist to represent the characteristics of every device type. You can often fully describe a device using only the fields in the device file.

The map record for the type field (field #9 in standard events) defines how ITSMA Service Management selects and displays information about a device once the data is added. The type field in the device file refers directly to the associated attribute file of each device. If no attribute file associated with a device, the type field must contain device or be empty (NULL).

Similarly, the format.name field in the device record defines the name of the form that displays the device within ITSMA Service Management and, by extension, the name of the join file that temporarily stores information for review and update. The formatctrl record for the format name stored in the device record must contain device as the file name for all device types that do not have associated attribute files.

If an external agent detects an unknown device type, ITSMA Service Management processes the event, updating the device file with the information provided. If no attribute file exists for that device type, a Warning message is written to the Message list for the event but the device is still added or updated in the ITSMA Service Management data repository. If event mapping indicates processing in more than one table, but the number of fields passed to the event is less than the position of the first field in the second table, there is no attempt to open the second table.

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