Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Build an event map

Applies to User Roles:

System Administrator

To build an event map:

Click Tailoring > Event Services > Build New Map to open the Build Event Mapping form.
Type the map name and source table name, and click Next.
Once you have selected a table, ITSMA Service Managementdisplays a screen that allows you to build the event map for the table you selected. A list of field names and data types for the table you selected is displayed.
To delete a field before building the map, select the field from the list, and click Remove Field.

Note If an array field is part of your mapping, delete the second instance of the field in the list presented when building a new map, leaving only the array field.
To view the details of the event map, click Select Map.
Click one of the following options to build a map:
- Build Input: Builds the records that map information from the eventin file to the selected ITSMA Service Management table.
- Build Output: Builds the records to map information from the selected file to a formatted string to be passed to SCAuto using the eventout table.