Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > Event Services > Event Services overview

Event Services overview

Event Services provides standard applications to:

Open, update, and close ITSMA Service Management incidents
Open, update, and close ITSMA Service Management calls
Add, update, and delete Configuration Items
Open, update, approve, and close changes

Standard applications are available within ITSMA Service Management to generate outbound information, such as e-mails. Standard applications come with out-of-box forms, or you can tailor both forms and operations to meet your needs. You can also modify Event Services to perform any ITSMA Service Management operation on any ITSMA Service Management table.

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