Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > Event Services > Mapping events > Event mapping process

Event mapping process

The eventmap table contains event mapping information. There are two types of maps: input maps and output maps. Input maps have information about moving data from the External Information String (evfields) field for the eventin record to the target table. Output maps have information about moving data from the source file to the External Information String field for the eventout record.

The purpose of event mapping is to relate elements in a list to fields in a record. An external event, such as SCAutomate or SCAuto for NetView, passes data in the ITSMA Service Management eventin file to a field called fields. Each element is separated from the others with a delimiter, or separation character. In the following example, the ^ character separates the five fields.

john@hpe^falcon^toby;al;joe^Meeting today^Tue 12 Aug

Internally, Event Services converts this string to a list ($axces.fields).

john@hpe
falcon
toby;al;joe
Meeting today
Tue 12 Augcol

The event processor assumes that fields with a type of date/time are in the time zone of the ITSMA Service Management system (that is, the time zone defined in the System Wide Company Record). If the event background process has an operator record, that time zone for that operator is used. For synchronous processing, the session processing the event handles the date/time in the time zone where it is defined.

Mapping defines the link between the elements in the internal list (evlist) and fields in a ITSMA Service Management file. The first field, john@hpe, is mapped to the user.to field for the mail file.

Standard event maps

Out-of-box event maps describe standard events. Changing the relative position of data in the information exchanged between ITSMA Service Management and the external applications may cause standard events to fail. It is better to create new maps for non-standard events rather than modifying existing maps.

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