Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > HPE Universal CMDB (UCMDB) > Universal CMDB Integration Guide > Introduction > Purpose of the Integration > Centralized CI visualization and impact analysis

Centralized CI Visualization and Impact Analysis

Once Service Management is integrated with UCMDB and the UCMDB Browser, Service Management users can access the UCMDB Browser directly from within Service Management to visualize CI relationships and simulate the impact in the context of an affected service or configuration item (CI) in Service Management.

If light-weight single sign-on (LW-SSO) is not enabled for the integration, Service Management users are prompted with the UCMDB Browser login page; however, the integration provides a Use a dedicated user account option, which enables you to configure a dedicated UCMDB Browser user account so that users bypass the UCMDB Browser login page.

Additionally, the UCMDB Browser CI visualization and impact graphs are displayed according to the user's SM login language, which is English by default.

Important To view UCMDB Browser CI visualization and impact graphs embedded in Service Management, users are recommended to use the latest Firefox or Chrome. This is because Internet Explorer 11 consumes too many resources and therefore may cause performance issues.

CI Visualization

Only if an SMtoUCMDB integration instance is enabled in Service Management (Tailoring > Integration Manager) and the Show UCMDB Browser CI Visualization widget option is enabled, Service Manager uses the Get Related widget from the UCMDB Browser to visualize CI relationships. This enables users to use the same CI visualization on both product sides. For more information about the Get Related widget in the UCMDB Browser, see the UCMDB Browser Help Center (version 4.10 or later).

For CIs that are not synchronized to UCMDB, for example, non-discoverable CIs, to show CI visualization using the embedded Get Related UCMDB Browser widget, it is recommended to set up an appropriate TQL script in UCMDB and then synchronize this kind of CIs to UCMDB.
If there is no SMtoUCMDB integration instance enabled or the Show UCMDB Browser CI Visualization widget option is disabled in the integration instance, Service Management uses its own CI visualization.

Service Management users can access the UCMDB Browser Get Related widget as described in the following table.

Module	How to access
Incident	Open an incident record. Click the Smart Indicator icon for the following fields: Primary Affected Service Affected CI On the Context Details form, click Visualize CI. The following figure shows an example CI visualization graph from the UCMDB browser.
Interaction	Open an interaction record. Click the Smart Indicator icon for the Affected Service field. On the Context Details form, click Visualize CI.
Configuration	Open a configuration item record. Click the Relationship Graph tab, or click More > Visualize CI. The following figure shows an example CI visualization graph from the UCMDB browser.
Change or Change Task	Open a Change or Change Task record. Click More > Visualize CI. Select the affected service or an affected CI of the change record, and then click Finish.

Impact Analysis

If an SMtoUCMDB integration instance is enabled in Service Management (Tailoring > Integration Manager) and the Show UCMDB Browser Impact widget option is enabled, Service Management users can access the Impact Simulation widget of the UCMDB Browser, as described in the following table. Pay attention to the following:

The Impact Simulation widget uses a default impact severity that is defined in the SMtoUCMDB integration instance. The out-of-box value is Critical. For more information, see How to Add the UCMDB and UCMDB Browser Connection Information.
The UCMDB Browser uses blue lines and black lines to indicate different types of relationships. For more information, refer to the Service Modeling section in the Universal CMDB Browser Help Center.

Note If there is no SMtoUCMDB integration instance enabled or if the Show UCMDB Browser Impact widget option is disabled in the integration instance, the Visualize Impact button and Run Impact Analysis icon and menu option described in the following table are not displayed.

Module	How to access
Incident	Open an incident record. Click the Smart Indicator icon for the following fields: Primary Affected Service Affected CI On the Context Details form, click Visualize Impact .
Interaction	Open an interaction record. Click the Smart Indicator icon for the Affected Service field. On the Context Details form, click Visualize Impact.
Change or Change Task	Open a Change or Change Task record. Click the Run Impact Analysis icon for the Service field or click More > Run Impact Analysis. If a Next button appears, click Next to view the next impact analysis graph. Note Because a Change or Change Task record may have a number of affected CIs, the Impact Simulation result may need to be displayed in more than one page depending on the Maximum Trigger CIs per Impact Graph setting that is defined in the integration instance. If more than one page is needed, a Next button appears at the top of each impact graph page before the last one.

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