Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Knowledge Management > Knowledege Management Workflows and Tasks > Search, View and Utilize Knowledge Document (ST 7.2) > Search the knowledgebases > Use advanced search

Use advanced search

User roles: All users

If your Service Manager uses the SOLR search engine, you can use advanced search to narrow the results of a simple search or to restrict your search to certain conditions. In the advanced search page, you can specify what knowledgebases and document categories ITSMA Service Management searches. You can also specify a set of filtering parameters such as exact phrase and creation date.

To use advanced search, follow these steps:

Click Knowledge Management > Search Knowledgebase.
Click the Advanced button.
Type the key words or phrases you want to search for.
Select the knowledgebase libraries to narrow your search.
Provide advanced search filters for each of the knowledgebase libraries that you selected in step 4.

Tip Select specific criteria if you can. For example, you can use the date fields to specify a particular date and time range. In addition, searching for records by specified Affected Services is supported in SMA Service Management starting from version 9.50.
Click Search.

ITSMA Service Management returns a list of documents matching your search request. If there are no results, type a new search string for your search or specify additional search criteria.

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