Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Change Management > Change Management overview > Role-based authorization > Approval delegation

Approval delegation

Approval delegation is an optional feature that enables users with approval rights to temporarily delegate their approval authority to another qualified operator. Operators with the Can Delegate Approvals or Delegate Approvals option enabled in their application security roles can delegate some or all of their approvals by using the Approval Delegation wizard.

Using the Approval Delegation wizard, an operator can grant another qualified operator the right to temporarily view and act on items in the operator's approval queue. The wizard offers the following delegation options:

Delegate all approvals to another qualified operator
Delegate approvals from a particular application to another qualified operator
- Delegate approvals directly assigned to you as an operator
- Delegate approvals assigned to you as a member of an approval group
Delegate approvals from a specified start date to a specified end date

The Approval Delegation wizard enables an operator to create any number of approval delegation combinations, including delegating the same approvals to multiple operators at the same time. Delegators can also update an existing approval delegation to change the delegation start and end dates, as well as change the delegate's name.

Note ITSMA Service Management tracks all changes to approval delegations using the standard field auditing capability.

When delegates log on to Service Management, they see both their own and any delegated approvals in their approval list. For security reasons, delegates always retain their original application profiles and operator records. Service Management determines what temporary rights delegates have when they view or act on an approval.

For information about how to enable approval delegation for an operator, see Enable approval delegation.

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