Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Scheduled maintenance > Scheduled Maintenance commands in Configuration Management

Scheduled Maintenance commands in Configuration Management

ITSMA Service Management integrates Scheduled Maintenance with Configuration Management. You can find these commands on the More Actions menu that you access from an asset record.

Command	Description
Maintenance Tasks	Show any maintenance tasks that are bound to a specified device. Scheduled Maintenance does not display any task that references a range of devices, such as routine maintenance for every server in a geographic area.
Maintenance History	List how many incidents, changes, or requests generated when a maintenance task runs. From this list, you can view the individual incident records, change requests and Request Fulfillment requests in detail. Maintenance tasks that create one incident, change, or request are a single entry. Maintenance tasks that create a collection of incidents, changes, or requests for every Configuration Item (CI) matching certain parameters can generate different information each time the task runs. For example, on May 1, there might be two servers in a geographic area, but by June 1, there might be a third server installed. Therefore, a task that generates a change for every server in a geographic area would generate two changes in May and three changes in June.
Generate Recurring >Incidents	Generate a Scheduled Maintenance task for the current device, which creates an Incident record. This Scheduled Maintenance task uses a template Incident record and other information from Configuration Management.
Generate Recurring >Changes	Generate a Scheduled Maintenance task for the current device, which creates a change request. This Scheduled Maintenance task uses a template change request and other information from Configuration Management.
Generate Recurring >Requests	Generate a Scheduled Maintenance task for the current device, which creates a Request Fulfillment request. This Scheduled Maintenance task uses a template Request Fulfillment request and other information from Configuration Management.

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