Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Desk > Service Desk workflows and user tasks > Resubmit a self-service request

Resubmit a self-service request

Applies to User Roles:

User

If you disagree with a proposed solution to a closed request, you can resubmit the request and provide a reason why the resolution is unsatisfactory. When you resubmit a closed interaction record, ITSMA Service Management assigns you a new interaction identification number to track the request.

To resubmit a self-service request, follow these steps:

Click View Closed Requests.
Select the Service Desk interaction record that you want to resubmit.
Click Resubmit. Service Desk creates a new interaction record with a different identification number. However, the new record displays the same field information as the original Service Desk interaction record.
Type the reason why you are resubmitting the request.
Click Save & Exit.

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