Use > Service Desk > Service Desk workflows and user tasks > Resubmit a self-service request

Resubmit a self-service request

Applies to User Roles:

User

If you disagree with a proposed solution to a closed request, you can resubmit the request and provide a reason why the resolution is unsatisfactory. When you resubmit a closed interaction record, ITSMA Service Management assigns you a new interaction identification number to track the request.

To resubmit a self-service request, follow these steps:

  1. Click View Closed Requests.
  2. Select the Service Desk interaction record that you want to resubmit.
  3. Click Resubmit. Service Desk creates a new interaction record with a different identification number. However, the new record displays the same field information as the original Service Desk interaction record.

  4. Type the reason why you are resubmitting the request.
  5. Click Save & Exit.