View a self-service request

You can view your service requests to view the status of any outstanding interactions or to view a list of all your past requests.

To view a self-service request, follow these steps:

1. Click View Open Requests or View Closed Requests to display a table of requests and the status of each request.

   The status of a Service Desk interaction is based on the status of its fulfillment record:

   • Once the fulfillment record is created and linked to the interaction, the interaction status moves to “Dispatched” automatically.
   • Once the fulfillment record is in the “Pending Customer” status, the interaction status moves to “Pending Customer” automatically.
   • Once the fulfillment record is abandoned or closed, the interaction status moves to “Closed” automatically.
   • If the fulfillment record is an incident, when the incident moves to the "Resolved" status, the interaction status also moves to “Resolved” automatically.

2. Select the Service Desk interaction record that you want to view.

3. Click Back to return to the list of service requests.

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Related concepts

Self-service access
Web client views

Example: Search for a record

Related tasks

Create a self-service request
Update a self-service request
Resubmit a self-service request
Close a self-service request