Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Add Smart Analytics capability word for power users
User Role: Administrator
To enable power users such as Service Desk Agent or Problem Coordinator to use the Smart Analytics features, you need to add the "idol.assistant" capability word to their operator records. The operators with this capability word can see Smart Analytics menus and use these features.
Note ESS self-service users are able to submit Smart Request records after you enable SM Smart Analytics. No additional capability word is needed.
To add the "idol.assistant" capability word to an operator record, follow these steps:
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From the System Navigator, click System Administration > Ongoing Maintenance > Operators.
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Enter or select your search criteria, and then click Search.
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Select an operator from the record list to view the operator record.
- Click the Startup tab.
- Add idol.assistant in the Execute Capabilities section.
We welcome your comments!
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