Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Status and notifications > Message processors

Message processors

Message processors are scheduled processes dedicated to managing ITSMA Service Management messages. By default, the problem background process manages all Service Management messages. If your system generates enough messages, it may create a backlog in your message queue. You can remove the message backlog by adding additional message processors.

Each message processor must have an agent initialization record definition that defines the name of the processor and the RAD application to call. The message processor name must match the name listed in the System Wide Company Record for the message processor. All message processors must call the scheduler RAD application.

To determine if the message queue is affecting your system performance, you can review the schedule file. If you see schedule records with the name message processor record with an expiration time greater than a minute old, then you should consider adding additional message processors.

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